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Simply enrol online and start enjoying your membership privileges right away.

Fraser World has three membership tiers: Crystal, Sapphire and Diamond. Find out more about the member privileges for each tier here

Fraser World membership is awarded on an individual basis hence you can only hold one account at any one time.

Fraser World is a loyalty programme which recognises guests who are regular patrons of Frasers Hospitality Group serviced residences and hotel residences. As a member of this programme, you enjoy access to members-only privileges and offers. From 27 July 2017, you will have additional rewards to choose from, when Fraser World is relaunched with the addition of a redemption programme.

Membership is free. To join this programme, simply complete the online enrolment form

You will be issued a digital membership card immediately upon your return confirmation of a verification email. Simply login to your account and click on ‘Membership Card’ to retrieve your digital card.

Crystal Membership

• Once approval of application, you will be issued a lifetime Crystal membership.

Sapphire Membership

• Sapphire membership is valid for 12 months from the date of upgrade from Crystal membership.
  
• Your Sapphire membership will be renewed automatically when you stay at least 10 qualifying room nights for short stays* or 150 qualifying room nights for long stays** within a 12-month term.
  
• If you accumulate less than the required qualifying room nights per Sapphire membership term, your membership will be renewed at the Crystal tier.

• Diamond membership is valid for 12 months from the date of upgrade from Sapphire membership.
  
• Your Diamond membership will be renewed automatically when you stay at least 40 qualifying room nights for short stays* or 300 qualifying room nights for long stays** within a 12-month term
  
• If you accumulate less than the required qualifying room nights per Diamond membership term, your membership will be renewed at either the Crystal or Sapphire tier, depending on the room nights accumulated at the point of renewal.
  
  Re-qualification Criteria
  * Short Stays: stays between 1 to 29 consecutive qualifying rooms nights
  ** Long Stays: stays of 30 or more consecutive qualifying room nights
  

There are three membership tiers: Crystal, Sapphire and Diamond. Crystal status is automatically awarded when you sign up for membership. Find out more about the membership tiers here.

• You will be issued a lifetime Fraser World Crystal membership upon successful sign-up.
• Fraser World Sapphire or Diamond membership is valid for 1 year upon upgrade.

Members will be automatically upgraded to the next tier upon achieving the following in the course of a 12-month term from the date of enrolment in the membership programme:

Sapphire Membership

Sapphire status is awarded automatically at the 10th qualifying night for short stays* or 150th qualifying room night for long stays** at participating Frasers Hospitality Group serviced residences and hotel residences.

Diamond Membership

Diamond status is awarded automatically at the 40th qualifying night for short stays* or 300th qualifying room night for long stays** at participating Frasers Hospitality Group serviced residences and hotel residences.  

* Short Stays: stays between 1 to 29 consecutive qualifying rooms nights

** Long Stays: stays of 30 or more consecutive qualifying room nights

I have been upgraded to a new membership tier. When will I receive my new membership card?

Your new status will be reflected immediately on your digital membership card. Simply login to your account and click on ‘Membership Card’ to retrieve your digital card.

Fraser World points will be credited to your account within two weeks after a stay at the qualifying rate, and upon all relevant payments being made in full.

• A qualifying rate means the actual rate paid for a room at any participating Frasers Hospitality Group serviced residence or hotel residence. This is the published room rate on the Frasers Hospitality website or at such other rate that the company may in its sole and absolute discretion include from time to time as a qualifying rate under the Fraser World programme.
  
• Unless specified, the qualifying rate does not include rates booked via online travel channels and/or other third-party channels, including, without limitation, expedia.com, agoda.com, hotwire.com, priceline.com, orbitz.com, booking.com, travelocity.com, ctrip.com, and elong.com, wholesaler, crew, courtesy or bartered rates.

If you do not see all your stays in your account summary when you login, send a ‘missing points’ query to the fraser world loyalty centre here within three months after your check-out date and we will credit the entire missing stay. You must be a member of Fraser World at the time of the stay.

You will not be entitled to earn any Fraser World points for room redemption using your points.

Membership is on an individual basis. It is non-transferable and cannot be shared, combined or transferred. You will not be entitled to earn any Fraser World points if you are not one of the registered occupant during the stay according to our stay record.

• A qualifying room night means a night stayed at any participating Frasers Hospitality Group serviced residence or hotel residence at the qualifying rate.
• It does not include any complimentary stays extended to the member for any reason.

You will not be eligible for Fraser World points accrual if you were to cancel your booking 48 hours* prior to arrival or if you did not check in at the booked property (*48 hours or earlier depending on the qualified rate plan booked under the stipulated T&C)

If you are sharing a residence with other members, only the member who made the booking will be awarded Fraser World points.

You can review your points on the ‘My Account Summary’ page when you login.

You can get credits at participating Frasers Hospitality Group serviced residences or hotel residences when you sign up for Fraser World membership during your stay at the property. Fraser World points are not eligible for accrual after the check-out is completed. Please allow 30 days for the points to be credited into your Fraser World account.

Fraser World points are valid for 2 years upon the date of issue.

Stays are automatically credited to your Fraser World account when you quote your membership number upon reservation or present your membership card upon check-in.

• Points are awarded when you book at a qualifying rate at any participating Frasers Hospitality Group serviced residence or hotel residence.
• You earn 1 Fraser World point for every USD$1 or USD$1 equivalent spent on a Qualifying Rate for short stays of between 1 to 29 consecutive qualifying room nights, or 0.5 Fraser World points for every USD$1 or USD$1 equivalent spent on a Qualifying Rate for long stays of 30 or more consecutive qualifying room nights. For properties in Australia, France, Germany, Spain, Turkey, and UK, the definition for “Short Stays” is 1 to 27 consecutive Qualifying Room Nights, and for “Long Stays” is 28 or more consecutive Qualifying Room Nights.
  
• Quote your membership number at the time of reservation. Where applicable, please present your membership card upon check-in.
  

Room night credits for Fraser World is for individual travel only. As such, only one card member is entitled to the points credited for the apartment that he/she occupies. We are unable to accept requests to divide or consolidate folios.

• To redeem the Amazon eGift Card using your Fraser World points, login to the redemption catalogue page and select ‘Amazon eGift Card’.
  
• To redeem free stays, login and select the property, subject to availability.
  

Purchase or transfer of points are not available at this point in time.

You are entitled to all membership tier-related benefits during room redemption stays made using your points.

If the room redemption is cancelled, the Fraser World points used for the reservation will not be credited back to your account.

You may use your Fraser World points to redeem Amazon eGift Cards or free stays at participating Frasers Hospitality Group serviced residences and hotel residences. View the full redemption catalogue here.

No, Birthday e-Voucher is not transferable or exchangeable for cash.

The Birthday e-Voucher has a validity of 180 days upon voucher issuance, extension of the Birthday e-Voucher validity is strictly not allowed.

Each member is entitled to only one Birthday e-Voucher during their birthday month, prior reservation is required and subject to availability. For reservations, please call or email the property directly and quote the e-voucher code. Click here for the full participating property listing.

No, reservations booked using this e-voucher is not considered a Qualified Booking and will not be eligible for Fraser World points accrual.

No, the Birthday e-Voucher can only be used for a maximum of 5 Nights stay.

No, the Birthday e-Voucher can only be used once and splitting of stay is not allowed.

View the list of participating serviced residences and hotel residences in the Fraser World Programme here.

View the list of participating serviced residences and hotel residences offering F&B discounts here.

At Frasers Hospitality Group, protecting your privacy is very important to us. We do not share nor sell any personal information furnished to us in accordance with our Privacy Policy.

Please send us your enquires or feedback here. We will get in touch with you shortly.