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ROOMS
Superior Deluxe Executive One Bedroom Extended Stay Enquiry
FACILITIES
Wellness Meetings & Events SEAMASTER Western Restaurant LOK MOON Chinese Restaurant Outdoor Swimming Pool and Gym
OFFERS GALLERY FAQ CITY GUIDE

FREQUENTLY ASKED QUESTIONS

Is SPA facilities available in the hotel?

Yes, a spa is available on the 3P\8th floor.

Is it possible to send a parcel to the hotel before check-in?

Upon confirmation of a guest's booking, the hotel can receive parcels on the guest's behalf. The guest can collect the package at the hotel concierge upon check-in.

What is the nearest metro station?

The nearest metro station is Luohu Station Exit C of Metro Line 1.

Are there charging stations in the carpark?

 

Tesla charging stations are available in the carpark.

Are laundry services provided?

The hotel offers a self-service laundrette, and also provides in-hotel laundry services.

Are extra beds available?

Extra beds are available at an additional charge of RMB 180/bed/night (inclusive of one breakfast).

Is on-site parking available and what is the cost?

The hotel offers both parking lot and underground parking space. Free parking is available for in-house guests before 03:00pm on the day of check-out.

Is screen mirroring available on the TV in the hotel room?

The TV in the room does not support screen mirroring or projection. However, the hotel has a guestroom that is fitted with a projector. Please contact us directly at reservations.feshenzhen@frasershospitality.com with regards to reserving this room.

Is there a shower in the bathroom?

All bathrooms are fitted with showers.

What are the restaurants in the hotel?

The hotel has two restaurants: the SEAMASTER Western Restaurant and the LOK MOON Chinese Restaurant.

Is it convenient to go to Luohu Port and Shenzhen Railway Station?

The hotel is conveniently located within approximately 300m walking distance from Luohu Port and Shenzhen Railway Station.

Is shuttle service provided?

Shuttle service is available with additional charges.

Is there a swimming pool in the hotel?

The hotel features an outdoor swimming pool, which may be temporarily closed during inclement weather or during the winter season.

Is there a gymnasium in the hotel?

The hotel has a fully-equipped gymnasium. Daily: 7:00 AM to 9:00 PM

What is the price for the daily breakfast?

Breakfast is charged at RMB 60/person. Children under 1.2m with paying adults can enjoy breakfast without charges.

Is it possible to store my luggage at the hotel?

Luggage storage is complimentary for in-house guests, while a fee applies for guests not staying in the hotel.

What is the check-in time and check-out time?

The check-in time is 2.00pm and check-out time is 12.00noon. 

Are the residences handicap-friendly? Is accessible public toilet provided in the hotel?

Yes, wheelchair access is available throughout the hotel and wheelchair access rooms are available.

Is bathtub provided in the hotel room?

Each room is furnished with a bathtub.

What time is breakfast served?

Daily breakfast is served from 7.00am to 10.30am.

Are pets allowed?

Pets are not allowed at the Felicity Hotel Shenzhen.

Are foreign guests able to stay in the hotel?

Foreign guest can check-in with a valid ID document.