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Frequently Asked Questions

What are the restaurant’s operating hours?

Coffee Shop opening hours:  

Weekdays: 06:30

Weekends: 07:00

Black Fire’s opening hours:   

Monday – Friday: 06:30 to 10:00 for breakfast; 11:00 to 21:30 for lunch and dinner.

Weekends & Public Holidays: 07:30 to 10:30 for breakfast; 11:00 to 21:30 for lunch and dinner.

What are the amenities and facilities available at Capri by Fraser?

Capri by Fraser, Brisbane features an indoor heated swimming pool, 24/7 fully-equipped gym, his/hers steam room and sauna, Black Fire restaurant, 24/7 room service, complimentary Wi-Fi, conference and event facilities with modern built-in audio-visual equipment.

Sustainability - Do you have sustainability accreditations?

Capri by Fraser, Brisbane, has been Climate Active Carbon Neutral certified in the 2022-2023 reporting period. This marks the first hospitality property in Queensland, Australia to receive this certification. 

The hotel has also been accredited with a 4.5 star NABERS Energy rating. NABERS (which stands for the National Australian Built Environment Rating System) provides a simple, reliable, and comparable sustainability measurement across building sectors. The hotel proudly runs on 50% renewable energy. 

Is Capri by Fraser Brisbane accessability friendly?

The property welcomes guests with accessibility and mobility requirements. Please contact our team in advance so we may best assist prior to your arrival on reservations.brisbane@capribyfraser.com or 07 3013 0088. 

Is parking available at the property?

Yes, secure on-site self-parking is available, subject to availability upon arrival. The parking fee is A$40 per vehicle per night

What is the cancellation policy?

For direct and third-party reservations, please refer to the confirmation email for the applicable cancellation policy for your booking. 

Should you require information or assistance, please contact the reservations team on 07 3013 0088 or reservations.brisbane@capribyfraser.com. 

What is the reception operating hours?

Reception operates 24 hours a day, 7 days a week

What is the smoking policy at the property? / Is smoking permitted at the property?

The hotel does not permit smoking at the property. If smoking occurs at the property, cleaning fees will apply. 

What are the payment modes available at the property?

The hotel is completely cashless. We accept all credit cards, except for Discovery. All card payments incur a 1.3% surcharge. 

Is it possible to store my luggage at the hotel before check-in?

Luggage storage is available with Reception prior to check-in.

Where is the hotel located?  

The hotel reception and car park are accessible via 80 Albert Street, Brisbane CBD.

What time is check-in and check-out? 

Our guaranteed check-in time is 15:00 and the check-out time is 11:00 

Please contact us at +617 3013 0088 or reservations.brisbane@capribyfraser.com with any requests.

How do I get to the property?

Capri by Fraser Brisbane can be accessed by car or public transport.

For guests that are driving to the hotel, car parking and access to the reception are both located at 80 Albert St, Brisbane.

To access  the hotel through public transport, Capri by Fraser Brisbane is a short  15-minute walk from Brisbane Central Train Station. There are also several bus stops located in close proximity to the hotel.