JOB SUMMARY

We are looking for a Duty Manager to oversee facilities, security, and customer service. Duty Manager responsibilities include overseeing daily operations, ensuring employee productivity, monitoring efficiency of all processes, and creating a positive work environment for employees. You will also meet regularly with upper management to stay up to date with organizational changes, issues, and improvements. Ultimately, you will ensure all operations flow smoothly and help us meet our company goals.

RESPONSIBILITIES

* Plan, execute and monitor on team trainings including performance in a timely and orderly manner.
* Plan and roster the Customer Relations team shift.
* Adhere to the policy and procedures with regards to guest handling and service processes to ensure the welfare of guest and property.
* Ensure all guests' feedbacks and requests are attended to promptly.
* Ensure that check-in and check-out procedures are handled smoothly and efficiently.
* Ensure that all payments received are in order with no write off.
* Ensure staff are working responsibly and efficiently.
* Maintain staff morale and discipline.
* Log and communicate all incidents to the manager and relevant departments.
* Perform related ad-hoc duties as required.


REQUIREMENTS

* Bachelor's degree and/or diploma in hotel management or related field
* 3-5 years of hotel operations experience
* Strong customer service skills
* Guest centric oriented
* Good oral and written English and Bahasa Indonesia
* Attention to details
* Good planning and organizational ability
* Must be able to work well under stressful situations and handle challenges in a professional manner

APPLICATION

Send your most updated resume to the Human Resources Department at Vianty.Rimelsa@frasershospitality