FREQUENTLY ASKED QUESTIONS

You can access the digital concierge via the unique QR code in your suite at Fraser Suites Edinburgh. The service can be accessed 24-hours a day, 7-days a week.

Yes, we offer complimentary Wi-Fi access at Fraser Suites Edinburgh.

Fraser Suites Edinburgh offers cancellations 48 hours before check-in. 

Each apartment comes with complimentary treats such as bottled water, Nespresso pods (for Studio Executive and above categories), Taylors of Harrogate teas, bottled semi-skimmed milk, biscuits, as well as L’Occitane luxury bathroom products.

Yes. Guests have 24/7 access to a fitness centre during their stay.

If you are arriving with luggage, we suggest you take a taxi from Edinburgh Waverley Station to Fraser Suites Edinburgh which takes 2 minutes. Alternatively, you can walk to the property via the News Steps or along Market Street. Discover the directions on Google Maps here.

A digital concierge, also known as a virtual concierge, is a type of artificial intelligence that can be used to provide assistance to guests of Fraser Suites Edinburgh. It offers services a traditional concierge would, such as recommendations of local attractions and key information about the property. 

The reception is open 24 hours at Fraser Suites Edinburgh for your convenience.

If you are looking to book a group for business travel, please contact our sales team at sales.edinburgh@frasershospitality.com. Please note that events or parties are not permitted, and any additional guests or visitors must sign in at reception to gain access to the apartments.

It takes about 25 minutes by taxi from the airport to Fraser Suite Edinburgh and costs about £22- £25.

You may also use the shuttle service, the blue double-decker buses outside the airport terminal. Tickets can be purchased on the bus or from the office located at the bus stop and cost £5.50 one-way or £8 return per person.

We are happy to organise a private shuttle and meet and greet services; please contact us with your flight details (prices are available on request).

Alternatively, a car will take you from Edinburgh Airport to Fraser Suites Edinburgh in under 30 minutes.

Smoking and vaping is not permitted at Fraser Suites Edinburgh.

The cancellation policy at Fraser Suites Edinburgh differs depending on the booking. Please refer to the terms and conditions of your booking. For more information, please contact us at sales.edinburgh@frasershospitality.com or call +44 131 221 7200.

Check-in is at 16:00 and check-out is at 11:00. You are welcome to leave your bags with us in our luggage store before check-in time arrives.

Fraser Suites Edinburgh does not require vaccination status to be displayed. International travellers have to produce their passports on arrival at Fraser Suites Edinburgh.

Due to the age of the building and its historic location, we offer a varied perspective across the city, and our apartments feature a range of different views. Some of our rooms face the historic city walls, street level, The New Steps, or the skyline of Edinburgh.

Our team is happy to note any requests; however, apartment views cannot be guaranteed unless booking a Bespoke Suite that specifically offers views as a feature of the room.

Some of the property amenities at Fraser Suites Edinburgh include high speed internet access, a gym, self-service laundry facilities and luggage storage. We do not have a restaurant, however, breakfast is served at August37, a restaurant next door.

On-site parking is not available at Fraser Suites Edinburgh. Instead, parking is available nearby at Edinburgh Waverley Station, Calton Road, St James Quarter and Edinburgh Castle Terrace. We recommend visiting parkopedia.co.uk to find parking charges, opening hours and a parking map of all Edinburgh car parks.

Amended arrival and departure times cannot be accommodated at Fraser Suites Edinburgh however guests are welcome to store luggage on the day of their arrival or departure. 

Click on “My Reservation” on our website and enter your confirmation or itinerary number to access your reservation for Fraser Suites Edinburgh. If you encounter difficulties, please contact our Reservations team at sales.edinburgh@frasershospitality.com or call +44 131 221 7200 for assistance.

Yes, baby cots are available, subject to availability at Fraser Suites Edinburgh, however extra beds are not available.

Yes, a range of online newspapers are available at Fraser Suites Edinburgh. 

Enjoy family time at Edinburgh’s parks and castles, Camera Obscura and World of Illusions, Edinburgh Dungeons and more.

You can find the best available rates on our website for Fraser Suites Edinburgh. Don't forget to check out the best deals on our Offers page too. For further assistance, contact us at sales.edinburgh@frasershospitality.com or call +44 131 221 7200.

Yes. Our hotel is 0.4 miles from the centre of Edinburgh.

The beautiful city of Edinburgh has a wealth of attractions, including Edinburgh Castle, Holyrood Palace, St Giles Cathedral, Arthur's Seat, Scotch whisky experience, Mary King's Close, Royal Yacht Britannia, Dea Village, National Museum of Scotland, Camera Obscura, National Galleries of Scotland, Royal Botanic Garden and more.

The accommodation tax at Fraser Suites Edinburgh is 20%.

The nearest bank is the Bank of Scotland, which is located at 300 Lawnmarket, a 1 minute walk from Fraser Suites Edinburgh. Typically, banks are open Monday-Friday.

Yes, you can. Please contact your third-party or online travel agents directly for any amendments.

A maximum of 2 guests can occupy the Classic room, Junior suite and Bespoke suite, and a maximum of 3 guests can occupy the One Bedroom suite at Fraser Suites Edinburgh.

For more information, please contact us at sales.edinburgh@frasershospitality.com or call +44 131 221 7200.

Edinburgh has a temperate climate with cold winters and mild summers. The annual average temperature is 48°F (9°C) and it rains throughout the year.

We do not allow smoking, vaping, gambling, prostitution, the use of illegal substances and pets recognised under the Dangerous Dogs Act on the property. Any items classified as poisonous or harmful should also be declared and discussed with the Fraser Suites Edinburgh team prior to arrival.    

Some of our rooms at Fraser Suites Edinburgh have sofa beds. When booking an applicable room type for three people, we will make up the sofa bed for you.

Please contact our Reservations team at sales.edinburgh@frasershospitality.com or call +44 131 221 7200 for assistance with cancelling or amending corporate/group reservations Fraser Suites Edinburgh.

Our TVs provide a variety of conveniences, such as casting options and access to digital newspapers and our property directory. Once you arrive, you'll receive an exclusive Wi-Fi code for streaming content to your apartment TV. This private and secure network allows seamless media sharing between devices, along with regular web browsing and messaging. Casting content to the TV empowers you to enjoy your preferred shows whenever it suits you.

We are proud to be certified as a Silver Green Tourism property. Fraser Suites Edinburgh is powered by 100% renewable energy and has a number of green initiatives in operation.

The digital concierge can help you with a number of questions about the property and city. These are just some of the questions you can ask.

• What is the check-in time?
• Is there a gym and what time is it open?
• Can I have more towels?
• Can you recommend a family-friendly restaurant nearby?
• Where is the closest ATM?
• How can I get to the airport?

Fraser Suites Edinburgh is located at 12, 26 St Giles' Street, Edinburgh EH1 1PT, Scotland, and is easily accessible by Taxi, Tram, Train, Bus or Car.

The property is a 5-minute walk from Waverley Railway Station, a 5-minute walk via the Mound from Princes Street tram stop, 7 minutes by car from Edinburgh Bus Station, and 30 minutes by car from Edinburgh Airport.

We accept payment by Cash, Credit card and Debit card at Fraser Suites Edinburgh.

Of course, you can request reduced contact services (eg housekeeping) at Fraser Suites Edinburgh. Please contact us at sales.edinburgh@frasershospitality.com or call +44 131 221 7200 to discuss any special requirements.

Yes, self-service laundry facilities are available at Fraser Suites Edinburgh. We also offer a laundry service for a fee.

Our bedrooms are furnished with king-sized beds, queen-sized beds, twin beds and double beds, subject to availability. Please note that extra beds are not available at Fraser Suites Edinburgh. Contact us at reservations.Edinburgh@frasershospitality.com or call +44 (0) 131 221 7200 for more information.

Assistance dogs are always welcome at Fraser Suites Edinburgh.

We are pet-friendly property and offer your furry friends dog beds, bowls and treats. There is an extra charge for dogs, however, if you book direct, there is a 50% discount on that fee. Please contact us at sales.edinburgh@frasershospitality.com or +44 131 221 7200 for details.

There are no parking bays outside of Fraser Suites Edinburgh, except for disabled badge holders. Our team is on hand to help with unloading and can direct you to the nearest car parking facilities.

Guests will have access to a 24/7 fully equipped gym, complimentary high-speed internet access, 24/7 reception, concierge, security services and more.

Fraser Suites Edinburgh has been awarded with the Visit Scotland “Good to Go” scheme, “Safe to Trade” and AA “COVID-19 confident”. 

Children may stay at Fraser Suites Edinburghwithout supplementary charges.

Definitely, you can store luggage before check-in at Fraser Suites Edinburgh. Please approach our reception desk for assistance.

Yes, we offer wheelchair access and accessible rooms at Fraser Suites Edinburgh. Please speak to us should you require further information.

If you believe you have left items behind at Fraser Suites Edinburgh, we're here to help you recover them. To initiate the process of locating and returning your lost items, please complete our Lost and Found Form and a member of the team will be in touch.

Yes, you can cancel or amend your reservation that was booked directly via our website for Fraser Suites Edinburgh. Cancellations and amendments are subject to terms and conditions. If you encounter difficulties, please contact our Reservations team at sales.edinburgh@frasershospitality.com or call +44 131 221 7200 for assistance.

Fraser Suites Edinburgh is in the midst of an exciting renovation phase. Our goal is to enhance the property and elevate the experience for our residents. This includes the addition of air conditioning and individually controlled heating in all apartments, restoration of windows to the iconic sash and case style seen along the Royal Mile, and the creation of a more spacious residents' laundry room.

We have also introduced a brand-new TV system that offers residents a personalised entertainment experience, complete with casting capabilities. Stay tuned for even more exciting updates!