Location : Singapore
Guest Relations Executive
You are responsible for maximizing guests’ satisfaction and retention by meeting
their unique needs in a timely and responsive manner. You need to ensure that all
guests arriving and departing receive consistent service delivery.
- You need to be
consistent in delivering information so as to ensure no glitches during and
after guest stay.
- Handle the check-in and
check-out of guests including the processing of their reservations and
rooming when possible to obtain positive feedback from guest.
- Handle all guest
requests effectively as this is a dual role covering Concierge duties.
- You have to ensure that
guest billing is without discrepancy so as to avoid billing glitches.
- Organize and implement
guest programs or plans that meet guest needs and interest.
- Handle all activities
including the conduct of site inspections, the closure of sales deals as
required and assistance in Hotspot and gymnasium operations.
- Relevant customer service experience will be preferred
- Good interpersonal and communication skills
- Good problem solving skills
Interested applicants are invited to submit a detailed resume stating current and expected salary by 30 April 2014 to:
Manager, Human Resource
Frasers Hospitality Pte Ltd
Email address : email@example.com
(Only shortlisted candidates will be notified)